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Every no-heat and no-AC call answered, day or night.
Vossat is a 24/7 AI answering service for HVAC companies. It picks up every call on the first ring, figures out whether it's an emergency or a routine visit, and books the job straight into your calendar, even while your techs are in an attic, on a roof, or driving to the next call.
Sent to on-call tech9:12 pm
Callback on the way. Details texted to you.
What Vossat does for HVAC
Most HVAC jobs start with a phone call from someone who is too hot, too cold, or worried about a strange noise. Vossat works as your HVAC AI receptionist: it answers in a calm, natural voice, asks the questions your dispatcher would ask, and turns the call into a booked job.
It learns your services, service area, pricing info, and what counts as an emergency, so callers get real answers instead of "someone will call you back." You get a text summary of every call, and the customer gets a confirmation.
A furnace that quits on a January night or an AC that dies in a July heat wave can't wait until morning, especially with babies, older family members, or pets in the home. Vossat asks what's happening, recognizes the situations you mark as urgent, and passes those calls straight to whoever is on call (Growth and Pro plans).
Vossat collects the address, the type of system, what the customer is noticing, and how old the unit is, then books the visit in Google Calendar or Outlook (Growth and Pro plans). Repair calls, seasonal tune-ups, and replacement estimates each land on your schedule with the details your tech needs before they arrive.
Why calls get missed
HVAC is a phone business, but the people who should answer the phone are usually busy doing the work. Calls slip through for the same reasons every year:
Heat waves and cold snaps.
The first hot week of summer or the first freeze of winter brings a wave of calls all at once.
Techs on the job.
Nobody can pick up from an attic, a crawl space, or a rooftop unit.
After-hours breakdowns.
Systems fail at night and on weekends, when the office is closed.
A busy dispatcher.
One person can only answer one call at a time, so the second and third callers hear voicemail.
When a homeowner with no heat or no AC reaches voicemail, they rarely wait. They call the next HVAC company on Google. An after-hours HVAC answering service closes that gap by making sure every caller talks to someone who can book the job.
How it works
Here's what happens when a homeowner calls your number, whether it's 10 AM on a Monday or 11 PM on a Saturday.
Step 1
Vossat answers on the first ring.
Calls forward from your current business number, so customers dial the number they already know.
Step 2
It asks the right questions.
Is it heating or cooling? What is the system doing? How old is it, and is anyone at risk, like a baby or an older family member, in extreme heat or cold?
Step 3
It books the job.
Vossat offers open service slots and adds the appointment to your calendar. Emergencies go straight to your on-call tech.
Step 4
Everyone gets a text.
The customer gets a confirmation, and you get a summary with the address, the system, and notes for the tech.
Sample call
Press play to hear how Vossat handles a real HVAC call, from the first question to the booked visit.
Want to test it yourself?
Leave your number, and Vossat will call you in seconds. Pretend your furnace is making a loud banging noise and see how it handles you.
Sample scenario
AC failure during a heat wave, Sunday 9:10 PM
Caller
Hi, our AC just stopped blowing cold air, and it's still 88 degrees in the house. Can someone come out?
Vossat
I'm sorry, that's miserable in this heat. Is the unit running at all, or is it completely off? And is anyone in the home who's especially at risk from the heat, like a baby or an older family member?
Caller
It's running, but the air is warm. My mom is staying with us; she's 82.
Vossat
Thank you, I'm marking this as urgent and sending it to our on-call technician now. Can you confirm the address?
Caller
1180 Oak Street.
Vossat
Got it, 1180 Oak Street. Our on-call tech will call you back shortly. You'll also get a text with these details.
Comparison
Looking for the best answering service for an HVAC company? Most owners compare three options.
Answers nights and weekends
check_circleVossatYes, 24/7/365
Books the service call
check_circleVossatYes, into your calendar
Knows your services and service area
check_circleVossatYes, you set it up once
Handles a heat-wave rush
check_circleVossatYes, many calls at once
Emergencies
check_circleVossatRouted to your on-call tech
Pricing
check_circleVossatOne monthly price, from $49
| voicemailVoicemail | support_agentLive answering service | Vossat | |
|---|---|---|---|
| Answers nights and weekends | No | Yes | check_circleYes, 24/7/365 |
| Books the service call | No | Usually takes a message | check_circleYes, into your calendar |
| Knows your services and service area | No | Only what's in the script | check_circleYes, you set it up once |
| Handles a heat-wave rush | No | Depends on staffing | check_circleYes, many calls at once |
| Emergencies | Wait for someone to check messages | Passed on as a message | check_circleRouted to your on-call tech |
| Pricing | Free | Often per minute or per call | check_circleOne monthly price, from $49 |
The best HVAC answering service is one that books the job on the first call. Vossat answers, qualifies, and books on the same call.
Vossat answers every call 24/7, asks whether it's a heating or cooling problem and how urgent it is, answers questions about your services, and books the service call into your calendar.
Yes. You tell Vossat what counts as an emergency, such as no heat in freezing weather, no cooling in extreme heat, or someone vulnerable in the home.
Yes. Vossat answers every call 24/7/365, including nights, weekends, and holidays. It can take many calls at the same time, so callers never hit voicemail, even on the first hot day of summer.
Yes. Vossat books seasonal tune-ups and maintenance visits into your calendar like any other appointment. When an existing customer calls to move a visit, it finds a new time for them.
Vossat books directly into Google Calendar or Outlook. If you use field service software, tell us which one, and we'll tell you honestly whether it connects yet.
Vossat's answering service for HVAC companies starts at $49 a month for 100 minutes. Most HVAC companies choose Growth at $179 a month for 350 minutes, which adds appointment booking, integrations, and a second language. You can start with a free demo built from your website, and there's no contract.
Forward your number, tell Vossat your services, service area, and what counts as an emergency, and it starts picking up. Every caller gets an answer, and every job lands on your schedule.
Free demo. Keep your number. Cancel anytime.
