Terms of Service

Vossat provides AI voice agents that answer phone calls for your business, take messages, collect caller details and book appointments. It includes a dashboard where you can review calls, recordings, transcripts and leads, and manage your plan.

Vossat sets up and maintains your agent, its phone number and what it knows about your business. You can change certain settings yourself in the dashboard.

You are responsible for the people you give access to and for what happens under your account. Keep your sign-in details secure, and tell us promptly if you believe someone has accessed your account without permission.

You agree to:

• give us accurate information about your business for the agent to use;
• tell your callers that calls are answered by an AI system and are recorded, wherever the law requires notice or consent;
• make sure you are allowed to handle the caller information the agent collects for you;
• review your calls and leads, and follow up with your customers yourself.

You may not use Vossat to break the law, to make unsolicited or harassing calls, to deceive or defraud people, to collect information you have no right to collect, or to interfere with the service. You may not resell the service without our written agreement. We may suspend an account that breaks these rules.

• Plans run in cycles of 30 days and include a set number of call minutes.
• The cycle starts on the day your first invoice is recorded as paid, and renews every 30 days after that.
• Minutes are counted per call, rounded up to the next full minute.
• Unused plan minutes expire at the end of each cycle and do not carry over.
• Extra-minute packs can be bought at any time. Each pack is valid for 30 days from the day it is paid for.
• Extra minutes beyond your plan: you can choose, in your dashboard, whether your agent keeps answering once your minutes are used. If you allow it, those minutes are charged at your plan's extra-minute price and invoiced at the end of the cycle. If you do not, your agent stops answering until you add minutes or your plan renews.
• Unpaid renewals: if a renewal invoice is not paid by the end of the cycle, your agent stops answering until it is paid.
• Invoices are due on receipt. Prices do not include taxes, which you are responsible for.
• We may change prices for future cycles and will tell you before the change takes effect.

You may cancel at any time by contacting us. Your service continues until the end of the cycle you have paid for. Fees already paid are not refunded, including for unused minutes, except where the law requires otherwise.

We may end the service with notice if you break these terms or do not pay.

Your business information and your call data remain yours. You give us permission to use them to provide the service. Our Privacy Policy explains how we handle personal information. When you close your account, you can ask us to delete your data, and we will do so except where we must keep records by law.

Vossat works with services you choose to connect, such as Google Calendar and Google Sheets. Your use of those services is governed by their own terms. We are not responsible for them.

The agent is an automated system. It can misunderstand a caller, give an incomplete or incorrect answer, or record a detail wrongly. It is not a substitute for professional advice and must not be relied on for emergencies. You are responsible for checking important details, such as appointments and contact information.

We work to keep the service running, but we do not promise that it will be uninterrupted or error-free. The service depends on telephone networks and other providers that are outside our control. Maintenance or outages may make it unavailable from time to time.

The service is provided “as is”, without warranties of any kind, to the extent the law allows. To the extent the law allows, Vossat is not liable for indirect or consequential losses, including lost profits, lost business or missed calls. Our total liability for any claim is limited to the amount you paid us in the three months before the claim arose.

You agree to cover our losses and costs arising from your misuse of the service, your breach of these terms, or your failure to give callers a legally required notice.

We may update these terms. We will post the new version here and tell you about significant changes. Continuing to use the service after a change means you accept the new terms.

These terms are governed by the laws of the State of Florida, United States. Disputes will be handled by the courts of Pinellas County, Florida.