Privacy Policy

• Website visitors who browse vossat.com or contact us.
• Clients: businesses that use Vossat, and the people who sign in for them.
• Callers: people who phone a business whose line is answered by a Vossat agent.

When a Vossat agent answers calls for a client, the client decides why and how caller information is used. We handle that information on the client's behalf.

From website visitors. When you send our contact or demo form: your name, email address, phone number, business name, industry, expected call volume and your message.

From clients. Business and contact details, the email address used to sign in, the plan you are on, invoices and their payment status, and the settings you choose in your dashboard.

From callers. The phone number the call came from, the date, time and length of the call, an audio recording, a written transcript, a short summary, and any details the caller gives the agent, such as a name, email address, address, or appointment time.

Automatically. Basic technical information needed to run the service securely, such as sign-in times and an activity log of changes made in the dashboard.

We do not knowingly collect information from children under 13.

• To answer calls, take messages and book appointments for our clients.
• To show clients their calls, recordings, transcripts, leads and plan usage.
• To send emails clients ask for, such as lead alerts and daily call summaries.
• To create invoices and track plan minutes.
• To reply to enquiries sent through our website.
• To keep the service secure, prevent abuse and fix problems.

We do not sell personal information. We do not use it for advertising.

Calls to a Vossat agent are handled by an artificial intelligence system, not a person. Calls are recorded and transcribed so the business can review them. Our clients are responsible for telling their callers about this where the law requires it.

Clients can choose to connect a Google account to Vossat. We request only the access needed for the feature they turn on:

• Sign in with Google: your name, email address and profile picture, to identify you.
• Google Calendar: we see when the calendar is busy or free, and we add appointments that callers book. We do not read the titles or contents of existing events.
• Google Sheets: we create one spreadsheet in your Google Drive and add rows to it. We cannot see or change any other file in your Drive.

We use Google data only to provide these features to you. We do not sell it, do not use it for advertising, and do not use it to train general artificial intelligence models. No person at Vossat reads it, except with your permission, for security purposes, or where the law requires it.

Vossat's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

You can disconnect a Google account at any time from the Integrations page of your dashboard, or from your Google account's security settings.

• The client whose line you called. They can see and hear their own calls.
• Service providers that host our systems, carry and transcribe calls, generate the agent's speech, send email and store data. They may use the information only to provide those services to us.
• Authorities, when the law requires it, or to protect the rights and safety of people.
• A successor, if Vossat is merged or acquired, under the same commitments as this policy.

Our systems are hosted in the United States. Information may be processed there and in other countries where our providers operate.

We keep call records and recordings for as long as the client's account is active, unless the client asks us to delete them sooner. We keep invoices and account records for as long as the law requires. Website enquiries are kept for up to 24 months.

Access to the dashboards requires sign-in, and each client can see only their own data. Connections are encrypted, and access tokens for connected accounts are stored encrypted. No system is perfectly secure, but we work to protect your information and will notify affected clients of a breach as the law requires.

You can ask us to access, correct or delete your personal information. If you are a caller, we may pass your request to the business you called, because they control that information. Depending on where you live, you may have further rights under local law, including the right to complain to a regulator.

To make a request, email hello@vossat.com.

We may update this policy. We will post the new version here with a new effective date, and tell clients about significant changes.