Virtual Receptionist FAQs: How Vossat's AI Receptionist Works

Vossat answers every call on the first ring, answers questions about your services, prices, hours, and service area, and takes down every caller's name, number, and what they need. On the Growth and Pro plans, it also books appointments in your calendar and sends urgent calls to whoever is on call. You get a short summary after every call.

An auto receptionist is a phone menu: "Press 1 for sales, press 2 for support." It routes calls but can't have a conversation. A virtual receptionist actually talks with the caller, understands what they need, and handles it, whether that's answering a question or booking a job.

A live virtual receptionist is a real person, usually working for an answering service, who answers your calls remotely. They typically bill by the minute or by the call. Vossat is an AI virtual receptionist, which answers instantly, handles many calls at once, and costs a flat monthly price. See our full comparison of AI vs. live answering services.

If you're missing calls, usually yes. Most callers who reach voicemail don't leave a message; they call the next business instead. A virtual receptionist answers those calls for a fraction of what a full-time hire costs. Try our missed call calculator to see what unanswered calls could be costing you.

You forward your business calls to Vossat. When someone calls, Vossat answers on the first ring, has a natural conversation with them, and uses the information you've given it about your business to answer questions and handle the request. Afterwards, you get a written summary of the call.

Vossat asks each caller what they need, then follows the rules you set. Routine questions get answered on the spot, booking requests get booked on the Growth and Pro plans, and urgent calls go straight to whoever is on call on those plans. Anything else is captured as a detailed message for you.

When a call needs a person, Vossat passes it to you or whoever is on call or takes a detailed message and texts it to you right away. You decide which calls go where.

With Vossat answering, callers no longer end up in voicemail. Instead of a pile of messages to listen to, you get a short written summary of every call: who called, their number, and what they needed.

Vossat sends you a summary after every call, so you can see at a glance who called and why and follow up on anything that needs your attention.

Vossat answers every call, 24 hours a day, 365 days a year, and it can take many calls at the same time. That means no busy signals during a rush and no voicemail after hours.

About 15 minutes to start answering calls. You set it up with a real person from our team, so you're not left figuring it out alone.

1. Tell Vossat about your business: services, prices, service area, hours, and common questions.
2. Decide which calls count as urgent and who's on call.
3. Forward your business number to Vossat all the time, only after hours, or only when you can't pick it up.
4. Make a test call, and you're live.

No. Vossat works with the phone number you already have. You simply forward calls to it, and you can switch forwarding off anytime so your phone rings like it always did.

Vossat answers many calls at once, so busy weeks don't overwhelm it. As your call volume grows, you can move from Starter to Growth or Pro, and businesses with several locations can get a custom plan with one agent covering every location.

Yes, on the Growth and Pro plans. Vossat checks your availability and books appointments directly into Google Calendar or Outlook, and the customer gets a text confirmation. On the Starter plan, it captures each caller's details so you can book them yourself.

The Growth and Pro plans include integrations with calendars and business tools. If you use job management, booking, or dispatch software, tell us which one, and we'll tell you honestly whether it connects yet.

Yes, on every plan. Vossat takes down each caller's name, phone number, and what they need, along with details like the service address when it matters, and sends it to you in a summary. No lead slips through because nobody wrote it down.

Yes. Starter and Growth answer in English, and Pro adds a second language, such as Spanish, French, Italian, or German.

It depends on the type. Live virtual receptionist services usually charge by the minute or by the call, often several dollars a minute. Vossat's AI virtual receptionist is a flat monthly plan: Starter is $49 a month for 100 minutes (then $1 per additional call), Growth is $179 for 350 minutes, and Pro is $329 for 700 minutes.

No. Vossat has no setup fees and no contract, and you can change plans or cancel anytime.

Look at four things: whether every call gets answered (including after hours and during a rush), whether it can actually book jobs instead of just taking messages, whether it knows your services and prices, and what you'll pay in a busy month. Per-minute pricing can get expensive fast as calls grow.

One that answers every call at night and on weekends, captures each caller's details, and gets urgent calls to a person. Vossat does all three, and on the Growth and Pro plans, it also books jobs overnight. See our after-hours answering service page for details.

Any business that wins work over the phone and can't always pick up. Vossat is built for pest control companies, HVAC contractors, junk removal companies, limo and chauffeur services, and hair salons, and it works for many other service businesses too.