Emergency Answering Service
Real emergencies reach a person. Everything else gets booked.
Vossat is a 24/7 emergency answering service for small businesses. An AI receptionist answers every call on the first ring, works out how urgent it is while the caller is still talking, and passes real emergencies straight to whoever is on call. Routine calls get booked into your calendar, so your on-call tech is only woken up when it matters.
What Vossat does
Most answering services treat every after-hours call the same: they take a message, and someone deals with it in the morning. That's fine for a quote request. It's a disaster for a burst pipe or a family with no heat in January. Vossat works as an on-call answering service that tells the difference between urgent calls that reach a person right away and everything else that waits for business hours.
During setup, you tell Vossat what's urgent for your business. For an HVAC company, it might be no heat in freezing weather; for a pest control company, stinging insects near a doorway; for a limo company, a same-day ride request. Vossat asks the caller the right questions and applies your rules on every call, day or night.
When a call matches your emergency rules, Vossat passes it straight to whoever is on call, with the caller's name, address, and what's happening already written down. Your on-call person doesn't have to start from scratch, and the customer doesn't have to explain everything twice.
Examples
Every business draws the line in a different place. Here are common examples. You set your own.
HVAC
Usually an emergency
No heat in freezing weather, no cooling in extreme heat with someone vulnerable at home
Usually routine
Tune-ups, replacement quotes
Pest control
Usually an emergency
Stinging insects near a door, an active termite swarm
Usually routine
General pest treatment, quarterly service
Water and fire restoration
Usually an emergency
Flooding, burst pipes, smoke, or fire damage
Usually routine
Estimates for older damage
Limo service
Usually an emergency
A same-day ride, a stranded passenger
Usually routine
Wedding and prom bookings weeks ahead
Junk removal
Usually an emergency
A same-day move-out deadline
Usually routine
Garage clear-outs, furniture pickups
For restoration companies, an emergency restoration answering service is often the difference between winning a large job and losing it to whoever answers first. Vossat works as a call answering service for emergency restoration that takes every flood or fire call, at any hour, and gets it to your crew.
How it works
Step 1
Vossat answers on the first ring.
Any time of day or night, from your current business number.
Step 2
It asks what's happening.
What the problem is, where, and whether anyone is at risk, using the questions you've chosen.
Step 3
It checks your rules.
If the call matches what you've marked as urgent, Vossat treats it as an emergency.
Step 4
It gets the call to a person.
Urgent calls go straight to whoever is on call, with the details written down. Routine calls get booked into your calendar.
Step 5
You get the full picture.
A summary of every call is sent to you, and recordings and transcripts are saved for later.
Comparison
Answers urgent calls at 2 AM
VossatYes, 24/7/365
Knows what counts as urgent for you
VossatYes, using your rules
Gets the emergency to a person
VossatPasses it straight to whoever is on call
Books routine calls
VossatYes, into your calendar
Many urgent calls at once, like after a storm
VossatYes
Pricing
VossatOne flat monthly price
| Voicemail | Live call center | Vossat | |
|---|---|---|---|
| Answers urgent calls at 2 AM | Records a message | Yes, if staffed | Yes, 24/7/365 |
| Knows what counts as urgent for you | No | Only what's in the script | Yes, using your rules |
| Gets the emergency to a person | Only when someone checks messages | Usually by passing on a message | Passes it straight to whoever is on call |
| Books routine calls | No | Often takes a message | Yes, into your calendar |
| Many urgent calls at once, like after a storm | No | Depends on staffing | Yes |
| Pricing | Free | Often per minute or per call | One flat monthly price |
Voicemail can't tell a flood from a quote request. A live call center can, but usually by taking a message and calling you. Vossat does the sorting and the hand-off on the same call.
Plans
Every plan answers 24/7 and books routine calls. Passing emergencies to whoever is on call is part of the Growth and Pro plans.
Most businesses that get emergency calls choose Growth. There's no contract, and you can change plans anytime.
See full plans and pricing| Plan | Price | Emergency routing | Minutes a month |
|---|---|---|---|
| StarterEmergency routing: Not included | $49 a monthMinutes a month: 100 | Not included | 100 |
| GrowthEmergency routing: Included | $179 a monthMinutes a month: 350 | Included | 350 |
| ProMost popularEmergency routing: Included | $329 a monthMinutes a month: 700 | Included | 700 |
| CustomEmergency routing: Included | Let's talkMinutes a month: Custom | Included | Custom |
An emergency answering service picks up your business calls at any hour, works out which ones are urgent, and gets those calls to a person right away. Vossat does this with an AI receptionist that answers every call 24/7, applies your emergency rules, and books routine calls into your calendar.
You tell it. During setup, you list what counts as an emergency for your business, such as no heat in freezing weather or flooding in a home. Vossat asks the caller what's happening and where, and treats the call as urgent when it matches your rules.
Vossat answers the caller's questions and books the job into your next open slot in Google Calendar or Outlook. The caller gets a text confirmation, and you get a summary, so nobody is woken up for a routine request.
Yes. Vossat answers every call 24 hours a day, 365 days a year. It can handle many calls at the same time, so a wave of urgent calls after a storm or a cold snap doesn't leave anyone on hold.
No. Vossat handles business emergencies, like a burst pipe or a broken furnace. It isn't an emergency service for situations where someone's life or safety is at risk. In those cases, people should always call 911.
Yes. Every plan includes a summary of each call, plus recordings and transcripts, so you can see exactly what the caller said and how the call was handled.
Forward your number, tell Vossat what counts as urgent and who's on call, and it starts answering around the clock. Real emergencies reach a person, and everything else gets booked.
Keep your number. No contract. Cancel anytime.
