Property Management
Answering Service for Property Management Companies
Tenant calls, maintenance emergencies, and leasing leads, answered 24/7.
Vossat is an AI answering service for property management companies. It answers every call on the first ring, sorts emergencies from routine requests, and keeps leasing leads warm.
- Answers tenant and owner calls 24/7
- Sends urgent maintenance to your on-call tech (Growth and Pro plans)
- Captures leasing leads and books showings (Growth and Pro plans)
Incoming call11:40 pm
Maple Court, unit 4B
Answered by VossatEmergency
Water under the kitchen sink. Flagged emergency.
On-call tech alerted11:42 pm
Marcus Hill, unit 4B. Callback requested.
- Tenant, owner, and vendor calls
- 24/7
- Tenant, owner, and vendor calls
- Every call picked up
- 1st ring
- Every call picked up
- Flat monthly, no contract
- From $49
- Flat monthly, no contract
- Water leaks
- Lockouts
- No heat
- Rent questions
- Vacancy inquiries
- Showings
- Work orders
- Owner updates
- Vendor calls
- Pet policy
At a glance
Property Management Answering Service at a Glance
What it is
A service that answers tenant, renter, owner, and vendor calls when your office can't.
What Vossat does
Answers on the first ring, sorts urgent maintenance, captures leads, and sends you a summary of every call.
Cost
Flat monthly plans from $49, with no contract.
What Vossat does
An AI Receptionist Built for Property Managers
Your phone rings for many reasons: a leak, a lockout, a rent question, or a vacancy inquiry. Vossat answers every call and handles it the way you've set it up.
It learns your properties, office hours, and who's on call. On the Pro plan, it answers in 2 languages.
Maintenance Calls Sorted by Urgency
Vossat asks what's happening, whether water is still running, and whether anyone is in danger. You decide what counts as an emergency, like active leaks or no heat in winter.
On the Growth and Pro plans, emergencies go straight to whoever is on call. Routine requests become a written work order with the tenant's name and unit.
If a caller mentions a gas smell, set Vossat to tell them to leave and call the gas company or 911.
Leasing Calls Captured, Showings Booked
Speed wins leases. Rently's 2026 renter report found that a 30-minute delay in responding drops renter engagement from 40% to 10%.
Vossat answers right away, shares your approved details like rent and pet policy, and captures the caller's information. On Growth and Pro, it books the showing too.
Vendor and Owner Calls Sent to the Right Person
A contractor needs a gate code. An owner wants an update. Vossat finds out who's calling and passes the call or a message to the right person on your team.
After hours
After-Hours Answering Service for Property Management
The hardest calls come after 5 PM: water on the floor, no heat on a January night, a lockout at midnight. If they hit voicemail, you hear about them in the morning, often along with the damage.
Vossat answers every after-hours call. Emergencies reach your on-call tech (Growth and Pro plans), and routine requests wait for the morning.
How it works
How Vossat Handles a Tenant Call
- Step 1
It answers on the first ring, from your current office number.
- Step 2
It finds out who's calling and why: tenant, renter, owner, or vendor, and which property.
- Step 3
It handles the call your way: emergencies to whoever is on call, routine maintenance written up, and leasing questions answered.
- Step 4
You get a summary of every call.
Sample call
Hear Vossat Handle a Maintenance Call
Sample scenario
Kitchen leak, unit 4B
Caller
Hi, I'm in unit 4B at Maple Court. Water is pouring out from under my kitchen sink.
Vossat
I'm sorry, that sounds stressful. Is the water still running?
Caller
Yes, it won't stop.
Vossat
I'm marking this as an emergency and alerting our on-call tech now. If it's safe, turn off the valve under the sink. What's your name and number?
Caller
Marcus Hill, 555-0193.
Vossat
Thanks, Marcus. Our on-call tech will call you back shortly.
Fair answers
The Same Fair Answers for Every Caller
Same information for everyone.
Rent, availability, and policies come from what you've approved.
No screening on the phone.
Vossat collects details. It doesn't approve or reject applicants.
Facts only.
It answers questions about your units and policies, not neighborhoods or residents.
Comparison
Vossat vs a Live Property Management Answering Service
Answers nights and weekends
VossatYes, 24/7/365
- Voicemail
- No
- Live answering service
- Yes
Sorts emergencies from routine calls
VossatYes, using your rules
- Voicemail
- No
- Live answering service
- Following a script
Many calls at once, like after a storm
VossatYes
- Voicemail
- No
- Live answering service
- Depends on staffing
Leasing leads
VossatCaptured; showings booked on Growth and Pro
- Voicemail
- Often lost
- Live answering service
- Taken as a message
Typical pricing
VossatFlat monthly plan, from $49
- Voicemail
- Free
- Live answering service
- Often per minute or per call
| Voicemail | Live answering service | Vossat | |
|---|---|---|---|
| Answers nights and weekends | No | Yes | Yes, 24/7/365 |
| Sorts emergencies from routine calls | No | Following a script | Yes, using your rules |
| Many calls at once, like after a storm | No | Depends on staffing | Yes |
| Leasing leads | Often lost | Taken as a message | Captured; showings booked on Growth and Pro |
| Typical pricing | Free | Often per minute or per call | Flat monthly plan, from $49 |
It answers tenant, owner, and renter calls when your office can't. Vossat sorts urgent maintenance, answers approved leasing questions, and summarizes every call.
Usually, yes. Even with 20 or 30 units, one missed emergency or lost lease can cost more than a year of the Starter plan.
Yes. You set what counts as an emergency. On the Growth and Pro plans, those calls go straight to whoever is on call, and routine requests wait for the morning.
Yes, on the Growth and Pro plans, in Google Calendar or Outlook. On Starter, it captures the lead for your team.
Yes. It handles calls for every building you manage, and a custom plan can cover several locations.
Growth and Pro include integrations. Tell us which software you use, and we'll tell you honestly whether it connects yet.
The starter is $49 a month for 100 minutes, then $1 per additional call. Growth is $179 for 350 minutes and adds emergency routing, showings, and integrations. No contract.
Your Tenants Will Call Tonight. Let Vossat Answer.
Tell Vossat about your properties and who's on call, then forward your office line. Every tenant gets an answer.
Keep your number. No contract. Cancel anytime.
