Refund Policy

Vossat does not offer refunds. Fees you have paid, for plans or for extra-minute packs, are final and non-refundable, including for minutes you did not use.

You can still cancel whenever you like. Nothing more is charged after you cancel, and your agent keeps answering until the end of the cycle you have already paid for.

The moment a cycle starts, we set aside what your agent needs to answer for you: a voice agent set up for your business and call minutes reserved for your plan. Those costs are real whether or not every minute is used.

Keeping the policy simple also keeps our pricing simple. Plans are flat, there are no setup fees and no long contracts, and you are never locked in.

Because payments are final, we would rather you were certain before you subscribe. There are a few ways to find out whether Vossat fits your business:

• Try the live demo. Talk to a Vossat agent right from our website and hear how it handles a real call.
• Book a free demo. Contact us and we will walk you through how Vossat would work for your industry and call volume.
• Read the details. Our Pricing page lists exactly what each plan includes, and our FAQs cover the questions we hear most.
• Ask us anything. Email hello@vossat.com and a real person will answer.

You may cancel at any time by contacting us. We will stop future renewals, and your service continues until the end of the 30-day cycle you have paid for. There is no cancellation fee.

Unused plan minutes do not carry over and are not refunded when a cycle ends or when you cancel. Extra-minute packs stay valid for 30 days from the day they are paid for.

These points are part of our Terms of Service.

Mistakes can happen. If you think you were charged in error, for example twice for the same cycle, email hello@vossat.com with the details and we will look into it promptly. Where we find that we made the mistake, we will correct it.

This policy does not limit any rights you have under the law where you live. If the law gives you a right to a refund, we will honour it.

Questions about billing or this policy? We are happy to help.